Ordering online from AILANA SWIM is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’. You can review the items in your Cart at any time by clicking on the ‘Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.

Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply contact hello@ailanaswim.com

The Ailana swim newsletter notifies you of all of our latest arrivals, upcoming promotions, secret discount codes and other exclusive offers. Don’t miss out and sign up today!

Please be aware that you may be charged customs fees when receiving your package.

These fees are charged by your local customs office and are not part of our shipping fees.

The amount of the fee will vary depending on the value of your order and the customs regulations of your country.

You are responsible for paying any customs fees that are charged.

If you do not pay the customs fees, your order may be returned to us.

If your order is returned to us, you will be refunded the purchase price, minus the shipping costs and a $10 handling fee.

Please note that incomplete delivery addresses will delay the dispatch and delivery time.

When you place your order, please make sure that your delivery address is complete and accurate. If you have entered an incomplete or incorrect address, please contact us as soon as possible.

We may be able to change the address before your order is dispatched.

If your order has already been dispatched, please contact the shipping company to request a redirect.

Please email us at hello@ailanaswim.com as soon as possible, and we’ll assist you in amending your order.

Ailana swim is designed in Dubai and manufactured in Bali.

We included the sizes and height from our models so you can use them for reference. All our bikinis are adjustable and have cheeky cuts, we recommend sizing up if you prefer more coverage, but if you have specific questions about an item that are not already mentioned in the details section on each product please contact us, we are happy to help you!

Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.

Email us at hello@ailanaswim.com with your order number to initiate the process.

The shipping cost of returning an item for an exchange are not covered or reimbursed.

All items marked as final sale, or with a discount code have been reduced in price and cannot be returned for an exchange or store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact hello@ailanaswim.com  No exceptions can be made for sizing, fit or fabric issues on final sale items.